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FAQ - Southeastern Heating and Cooling
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CALL US 24 HOURS A DAY
 770.457.1575

Commercial | Residential | Industrial
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Frequently Asked Questions

At SouthEastern Heating and Air, we want you to understand the root of the problem in your HVAC system – and exactly how we can help. Here are some of the most frequently asked questions we get from our customers about heating and air installation and maintenance. If there are any additional questions you might have about HVAC, please don't hesitate to ask us during your next service visit.

How much do you charge for repairs?
Our services at are based on a flat rate system. We charge a flat rate for travel to your site for diagnosis, and we also quote a flat rate for repairs, installation and labor. Unlike other HVAC service companies, we do not incentivize our technicians to sell parts or equipment. You can be confident that the repairs we recommend are based on your needs and not commission.

Are you insured?
Southeastern Heating and Air is a fully insured HVAC company. We carry all of the required coverage so you can rest assured that you’re working with professionals.

Do you provide maintenance for new installations?
We offer a year of covered maintenance for new HVAC system installations.

Do you haul away old equipment after installation of new equipment?
Yes – as part of our commitment to be eco-friendly, we offer haul away services for all old equipment which is then recycled. We pride ourselves in leaving things as good or better than we found them.

How often should HVAC systems be serviced?
We recommend that residential systems should be serviced twice per year, and commercial residential systems should be serviced once every quarter. Each year, your HVAC system should get a thorough cleaning and washing – particularly after pollen season when air quality is poor.

How often should filters be changed?
It depends on the filter. Standard one inch pleated filters should be changed every three to four weeks. However, four inch or larger media filters only need to be changed every three to six months. These are typical recommendations based on average usage.

Why is my air conditioning unit freezing up?
There are several reasons why an air conditioning unit constantly freezes up. It could be low refrigerant charge, a leak or insufficient airflow. Clogged filters are the fastest way to kill a compressor! Most people we talk to believe that they can “top off” an air conditioner every year. This is a myth. Be sure to have your unit maintained on a consistent schedule to avoid freeze-ups in the dead of summer.

When should I expect to need an HVAC system replacement?
Residential HVAC systems last fifteen to twenty years, but if your unit is over twelve years old we may recommend a replacement to take advantage of new energy efficient technologies. Commercial units should be replaced every ten years. Call us for an evaluation of your current system and a custom replacement estimate.

More questions? Call us today!
Frequently Asked Questions

At SouthEastern Heating and Air, we want you to understand the root of the problem in your HVAC system – and exactly how we can help. Here are some of the most frequently asked questions we get from our customers about heating and air installation and maintenance. If there are any additional questions you might have about HVAC, please don't hesitate to ask us during your next service visit.

How much do you charge for repairs?
Our services at are based on a flat rate system. We charge a flat rate for travel to your site for diagnosis, and we also quote a flat rate for repairs, installation and labor. Unlike other HVAC service companies, we do not incentivize our technicians to sell parts or equipment. You can be confident that the repairs we recommend are based on your needs and not commission.

Are you insured?
Southeastern Heating and Air is a fully insured HVAC company. We carry all of the required coverage so you can rest assured that you’re working with professionals.

Do you provide maintenance for new installations?
We offer a year of covered maintenance for new HVAC system installations.

Do you haul away old equipment after installation of new equipment?
Yes – as part of our commitment to be eco-friendly, we offer haul away services for all old equipment which is then recycled. We pride ourselves in leaving things as good or better than we found them.

How often should HVAC systems be serviced?
We recommend that residential systems should be serviced twice per year, and commercial residential systems should be serviced once every quarter. Each year, your HVAC system should get a thorough cleaning and washing – particularly after pollen season when air quality is poor.

How often should filters be changed?
It depends on the filter. Standard one inch pleated filters should be changed every three to four weeks. However, four inch or larger media filters only need to be changed every three to six months. These are typical recommendations based on average usage.

Why is my air conditioning unit freezing up?
There are several reasons why an air conditioning unit constantly freezes up. It could be low refrigerant charge, a leak or insufficient airflow. Clogged filters are the fastest way to kill a compressor! Most people we talk to believe that they can “top off” an air conditioner every year. This is a myth. Be sure to have your unit maintained on a consistent schedule to avoid freeze-ups in the dead of summer.

When should I expect to need an HVAC system replacement?
Residential HVAC systems last fifteen to twenty years, but if your unit is over twelve years old we may recommend a replacement to take advantage of new energy efficient technologies. Commercial units should be replaced every ten years. Call us for an evaluation of your current system and a custom replacement estimate.

More questions? Call us today!